Terms & Conditions
These terms
1.1 These are the terms and conditions on which we supply the products (“the Products”) listed on our website www.amalamoda.co.uk (“the Website”) to you.
1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 By using the Website, you are deemed to accept these terms and conditions and our Privacy Notice. If you do not accept all of these, you should not use the Website.
2. Information about us and how to contact us
2.1. We are Ama La Moda Limited (“we”, “us”, “our” or “the Company”) a company registered in England and Wales. Our company registration number is 16073151 and our registered office is at 71-75 Shelton Street, London WC2H 9JQ. Our registered VAT number is 500 2026 71.
2.2. You can contact us by emailing us at hello@amalamoda.co.uk.
2.3. If we have to contact you we will do so by by writing to you at the email address you provided to us in your order.
2.4. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1. Once you have placed your order, you should receive an email from us acknowledging that we have received your order. We confirm that this does not mean that your order has been accepted. Our acceptance of your order will take place only when we dispatch the Products to you at which point the contract between us (“the Contract”) will be formed.
3.2. If your chosen Product is in stock and payment has been received in full, your order will be processed. If your order is accepted, we will confirm this to you by sending you a further email confirming that the Product is being processed for dispatch. All orders are subject to availability and acceptance by us. We may refuse an order for any reason but, for example, this might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If we are unable to accept an order, we will inform you of this and will refund you for the Product to the credit or debit card from which payment of the Product was made or Paypal account used when placing the order.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We start to process your order as soon as you place this which means that you will not be able to change it before delivery, but you may be able to return the Products under Clause 7.3 of these terms and conditions.
3.5 Our website is solely for the sale of Products within the UK, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Islands.
3.6 You may only purchase Products from us if you are aged 18 years or older and are an authorised user of the credit or debit card used to pay for your order. By placing your order, you warrant to us that this is the case. Please ensure that when you are entering your address details for your credit or debit card, your billing address for the card matches the one you have entered on the Website.
3.7 We aim to process your order as soon as possible. If you do not receive the Product(s) within 10 working days of us confirming acceptance of your order in accordance with Clause 3.2, please contact us to let us know so that we can investigate with the delivery company. You will be given the choice of:-
3.7.1 cancelling your order, whereupon we shall refund the price you have paid to the credit or debit card from which payment of the Product was made or Paypal account used when placing the order; or
3.7.2 waiting a further agreed time period after which if the Product(s) ordered have not been received then the option in Clause 3.7.1 shall apply.
3.8 We will deliver the Products ordered by you to the address you give for delivery at the time you make the order (“the Delivery Address”). Dispatch times may vary according to availability and any representations made by us to delivery times are subject to any delays resulting from postal delay or force majeure for which we will not be responsible.
4. The Products
4.1. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images.
5. Our rights to make changes
5.1. We may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
6. Providing the products
6.1. The costs of delivery will be as displayed to you on our website.
6.2. During the order process we provide you with an estimated delivery date for the Products.
6.3. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received to the credit or debit card from which payment of the Product was made or Paypal account used when placing the order.
6.4. If no-one is available to take delivery at the Delivery Address and the Products cannot be posted through your letterbox or left in a safe place, we may end the Contract and Clause 8 will apply.
6.5. Delivery of your order will be complete when we deliver the Products to the Delivery Address.
6.6. Risk of damage to or loss of the Product shall pass to you once the Product has been delivered to the Delivery Address. In the event that the Product is left in a safe place, we are not liable for any damage and/or loss that may occur from this.
6.7. You will own the Products once we have received payment in full.
7. Your rights to end the contract
7.1. You have a legal right to cancel the Contract if you change your mind until 14 days after the Product has been delivered to the Delivery Address unless the Products are split into several deliveries over different days. In this case, you have until 14 days after the last of the Products under that Contract has been delivered to the Delivery Address.
7.2 If you wish to cancel a Contract under Clause 7.1, you just need to communicate this to us within the timescale set out in Clause 7.1 by emailing us at hello@amalamoda.co.uk or completing the contact form together with the order number referred to in Clause 3.3 above (“the Cancellation Email”).
7.3. If you cancel a Contract under Clause 7.1, you must return the Products to us at your own cost to the address to be confirmed by us to you in the email acknowledging the Cancellation Email and enclosing the returns form that we shall attach to that email (“the Returns Form”). All returns must be sent back (1) within 14 days of the date of you notifying us of the cancellation (2) with a completed Returns Form (3) with the Products in their original packaging, unworn and undamaged with all of their original labels attached and (4) in waterproof packaging with our returns address clearly marked on the parcel (together “the Returns Conditions”). Upon receipt of the Products in compliance with the Returns Conditions, we will reimburse you for the price paid (excluding delivery charges) to the credit or debit card from which payment of the Product was made or Paypal account used when placing the order. We confirm that if these instructions are not complied with/conditions satisfied, it may result in your return being refused. Under the Consumer Rights Act 2015 (and any successor or replacement statutory provision from time to time) we reserve the right to refuse a refund claim for reasons already stated in our terms and conditions. We strongly recommend that you retain proof of posting so that you can track your return in the event that this is not received by us. In the absence of this, we may not be able to process your refund.
7.4 Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or if any label or tag has been removed, or the Products do not match what you ordered, we reserve the right to withhold refunds.
8. Our Rights to end the Contract
8.1. We may end the Contract at any time by writing to you if:-
8.1.1. you do not make any payment to us when it is due;
8.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
8.1.3. you do not, within a reasonable time, allow us to deliver the Products to you.
8.2. We may also end the Contract in the circumstances set out in Clauses 6.4 or 10.3.
9. Faulty Products
9.1. If you are a consumer, we are under a legal duty to supply Products that are in accordance with the Contract. Nothing in these terms and conditions will affect your statutory legal rights in relation to Products that are faulty or defective.
9.2. If you consider that any Product we have supplied is faulty or mis-described, please notify us within 30 days of receipt of the Product by emailing us at hello@amalmoda.co.uk together with:-
9.2.1. Your name.
9.2.2. The Order Number.
9.2.3. Picture(s) of the fault.
9.2.4. A description of the fault.
9.3. If we accept that the Product was delivered to you faulty and/or mis-described, we will reimburse you for the price paid (including reasonable delivery charges) to the credit or debit card from which payment of the Product was made or Paypal account used when placing the order.
10. Price and payment
10.1. The price of the Product (which includes VAT) will be the price set out in the order or our acceptance of it. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the Product you order.
10.2. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
10.3. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you, which must be in accordance with the Returns Conditions.
11. Our responsibility for loss or damage suffered by you
11.1. Subject to Clauses 11.2.-11.5. inclusive, if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory legal rights in relation to the Products and for defective products.
11.3. We shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control (“a Force Majeure Event”). Without prejudice to the generality of the foregoing, the following shall be regarded as Force Majeure Events:-
11.3.1. Act of God, explosion, flood, tempest, fire or accident;
11.3.2. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
11.3.3. acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
11.3.4. strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of us or a third party); and
11.3.5. power failure or breakdown in machinery.
11.4. If a Force Majeure Event takes place that affects our obligations under the Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract shall be suspended and the time for performance of our obligations shall be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects the delivery of the Products to you, we will arrange a new delivery dated with you after the Force Majeure Event is over. You may cancel the Contract affected by a Force Majeure Event if there is a risk of substantial delay. To cancel a Contract under this Clause 11.4, please email us at hello@amalamoda.co.uk.
11.5. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Ownership of rights
All rights, including copyright, in the Website are owned by us. Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
13. Payment via Klarna
13.1. In order to use Klarna's interest-free 3 instalment payment method you must be a UK resident, over 18 years of age and use a valid credit or debit card to pay the 3 instalments. Payment due dates will be sent by email. Klarna accepts most cards except prepaid cards. Klarna does not apply interest or charges for using a credit or debit card, however, depending on the bank, additional fees or interest may be charged. Nevertheless, payments via Klarna are unregulated credit agreements. Borrowing more than you can afford or paying late can have a negative effect on your financial situation and your ability to get credit. This payment system is only available to people over the age of 18 and residents of the UK. Subject to status. For more information please see the following link: Terms and Conditions | Klarna UK.
14. Other important terms
14.1. Nothing in these terms and conditions affect your rights as a consumer under the law of England and Wales.
14.2. We may change these terms and conditions from time to time. The terms and conditions that apply to the Contract will be those displayed on the Website when you have placed your order.
14.3. We may transfer our rights and obligations under these terms to another organisation.
14.4. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.5. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.6. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.7. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.8. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts.